Why Does FaceTime Keep Hanging: 9 Ways To Fix It

Personally, I really like using FaceTime for video calls with friends and family. It offers a seamless and convenient way to connect with loved ones, especially when miles apart. However, I found that, like any other app, FaceTime isn't immune to issues. One frustrating problem I encountered was FaceTime frequently hanging up. In this article, I'll walk you through 9 effective ways to fix why FaceTime keeps hanging up, ensuring your video calls are trouble-free.

Why does FaceTime keep hanging up?

When it comes to using FaceTime, it's hard to deny that it's one of the most user-friendly video calling apps out there. I've had countless enjoyable moments connecting with friends and family through it. However, it can be incredibly frustrating when FaceTime keeps hanging up for no apparent reason. Let's delve into the common causes behind this issue.

Common causes of FaceTime hang-ups

FaceTime hang-ups can be attributed to a variety of factors. Understanding the root causes is crucial for effective troubleshooting. Here are the most common culprits:

Network Issues

  • Slow or Unstable Internet Connection: A sluggish or unreliable Wi-Fi or cellular network can lead to interrupted FaceTime calls. Ensure you have a strong and stable connection before making a call.
  • Firewall or Router Configuration: Misconfigured network settings, such as strict firewall rules, can cause FaceTime to hang up. Review your router and firewall settings to make sure FaceTime is not blocked.
  • High Network Traffic: Peak usage times can overload your network, causing FaceTime disruptions. Try scheduling your calls during off-peak hours to minimize this issue.

Software and system problems

  • Outdated FaceTime App: Using an outdated FaceTime app may result in performance issues and hang-ups. Make sure you are using the latest version available on your device.
  • Operating System Updates: Running an outdated operating system can also lead to FaceTime glitches. Regularly update your device's operating system to ensure smooth performance.
Facetime App

FaceTime app not working or down

Despite having your settings in order, there can be rare instances where FaceTime refuses to cooperate, and you find yourself faced with the frustrating "FaceTime Not Connecting" pop-up, even after attempting various troubleshooting hacks.

In such cases, it's worthwhile to consider the status of FaceTime's servers. Occasionally, the issue might not be on your end but rather a problem with FaceTime's servers. You can easily verify this by checking Apple's System Status page. If the servers are indeed down, the only course of action is to be patient and wait until Apple resolves the issue.

Facetime restrictions in your country

FaceTime, a widely-used video calling application, is undoubtedly a valuable tool for staying connected with loved ones. However, it's important to note that FaceTime's availability varies by country. While FaceTime is freely accessible in many nations, there are regions where it may not be available.

In some Middle Eastern countries, such as Kuwait and Qatar, FaceTime is among the apps that are restricted or banned. These restrictions are typically imposed for various reasons, including regulatory or security concerns.

How to fix FaceTime hang-ups

Now that we've identified the main culprits behind FaceTime hang-ups, it's time to address these issues and find effective solutions. Here are 9 ways to fix FaceTime hang-ups:

1. Check your network connection

  • Ensure a Strong and Stable Connection: Before making a FaceTime call, check that you have a strong and stable internet connection. Avoid areas with poor signal reception or congested Wi-Fi networks.
  • Monitor Network Speed: Test your internet speed using online tools or apps to ensure it meets the minimum requirements for FaceTime. A faster connection is less likely to result in hang-ups.
  • Restart Your Modem and Router: Sometimes, simply rebooting your modem and router can resolve network issues. Unplug them for a few seconds, then plug them back in and wait for them to reconnect.

2. Update FaceTime and your device

  • Keep FaceTime Up to Date: Ensure you are using the latest version of the FaceTime app. Check for updates in your device's app store and install any available updates.
  • Update Your Operating System: Regularly update your device's operating system, as outdated software can lead to compatibility issues. New updates often include bug fixes that improve FaceTime performance.

3. Adjust firewall and router settings

  • Review Firewall Settings: If you suspect your firewall is causing FaceTime hang-ups, check its settings. Ensure that FaceTime is allowed through any firewall rules.
  • Router Configuration: Access your router's settings and review any configuration that might be affecting FaceTime. Sometimes, routers may block certain ports that FaceTime requires.

4. Checking your Wi-Fi or cellular FaceTime settings

Experiencing a poor FaceTime connection might be due to your Wi-Fi or cellular settings. To address this FaceTime issue, follow these steps:

  • Verify Your Connection: Ensure that your device is connected to a Wi-Fi or cellular network. You can check this in the Control Center or by looking at the top of your iPhone screen.
  • Enable Cellular Data for FaceTime: If you want to use FaceTime without Wi-Fi, make sure cellular data is enabled for FaceTime in your device's settings. This will allow FaceTime to function seamlessly even when you're not connected to Wi-Fi.
FaceTime Update

5. Signing out of FaceTime & signing back in

If you're experiencing FaceTime issues on your iPhone or other Apple devices, signing out of FaceTime and then signing back in can often resolve the problem. Here's a step-by-step guide on how to do it:

On iPhone:

  1. Open the Settings app.
  2. Scroll down and tap on "FaceTime."
  3. Tap on your Apple ID.
  4. Select "Sign Out."
  5. After signing out, tap on "Use your Apple ID for FaceTime."
  6. Sign in using your Apple ID details.

On Mac:

If you're encountering FaceTime problems on your Mac, follow these steps:

  1. Open the FaceTime app.
  2. Go to the "FaceTime" menu.
  3. Click on "Settings."
  4. Click on "General."
  5. Click "Sign Out."
  6. To sign back in, reopen the FaceTime app, enter your Apple ID and password, and click "Next" to sign in.

By signing out and signing back in, you can often resolve FaceTime issues and enjoy uninterrupted video calls.

By following these troubleshooting steps, you can effectively address network-related issues that cause FaceTime hang-ups.

6. Fixing the FaceTime waiting for activation error

At times, FaceTime may not work due to known bugs or errors, one of which is the "FaceTime Waiting for Activation" error. If you encounter this issue when logging in to FaceTime, you can resolve it by simply toggling FaceTime on and off. This method may also be effective for addressing other FaceTime glitches. If you're using an iPhone, follow these steps:

On iPhone:

  1. Open the Settings app.
  2. Scroll and tap "FaceTime."
  3. Toggle FaceTime off and then back on.

By following these steps, you can effectively address the FaceTime Waiting for Activation error. If your FaceTime problems persist, it's advisable to reach out to Apple Support for further assistance.

7. Troubleshooting FaceTime issues for a single person

Encountering FaceTime problems with a specific individual can be perplexing, but there are several factors to consider and steps to take to resolve the issue. Whether it's an isolated incident or a recurring problem, here's how to address the situation effectively:

One-Time occurrence

If FaceTime isn't working for just this one instance, it's possible that the other person might have activated Focus Mode or is engaged in another call. In such cases, patience is key. Wait for them to become available or try reaching out through alternative means.

Repeated issues

  • Check Contact Information: If the problem persists, ensure that you have the correct contact information for the person in question. Double-check that their phone number and email address, which are associated with their FaceTime account, are accurate in your device's contacts.
  • Confirm FaceTime App: Reach out to the individual and confirm that they have the FaceTime app installed on their iPhone. Sometimes, accidental app deletion or deactivation can prevent successful FaceTime connections.
  • Enable FaceTime: Request that the person checks their device's settings to make sure FaceTime is enabled. If it's disabled, they won't be able to receive FaceTime calls. Walk them through enabling FaceTime in their settings if necessary.

By considering these factors and verifying the technical aspects of the other person's FaceTime setup, you can work together to ensure a smooth and uninterrupted FaceTime connection.

8. Checking for device overheating

Device overheating is a common issue that can impact app performance, including FaceTime. When your device becomes excessively hot, it can hinder the operation of apps that rely on data processing, such as FaceTime, which handles both video and audio. Here's what you need to know about device overheating and its effects on FaceTime:

  • Device Cooling: Typically, when a device becomes too hot, it will cool down on its own within a few minutes or hours. During extremely hot weather conditions, some devices may even display a temperature warning. It's important to note that FaceTime can contribute to heating up your device as it speeds up the CPU clock to handle video and audio processing. However, if the high temperature is sustained for an extended period, the CPU speed may not slow down.
  • Impact on Performance: When the CPU is running at an accelerated pace due to overheating, it's juggling more processes simultaneously. This can lead to a situation where the CPU is too busy to execute all the processes smoothly. Consequently, processes are executed in a random order, and your iPhone may appear frozen or unresponsive.
  • Cooling Down Your Device: To address this issue, it's advisable to cool down your iPhone by placing it in a cool, dry place. Only use FaceTime when your iPhone has completely cooled down. Attempting to use FaceTime while the device is still overheated can lead to performance issues and potentially hinder your overall user experience.

By being mindful of your device's temperature and ensuring it remains at an optimal operating level, you can enjoy a smoother FaceTime experience without interruptions or performance glitches.

9. FaceTime availability in your country

To determine whether FaceTime is accessible in your country, you can visit Apple's official website, which often provides information on the availability of their services in different regions.

Some individuals resort to using Virtual Private Networks (VPNs) to change their virtual location and gain access to FaceTime in restricted regions. However, it's important to note that such actions may have legal implications and pose risks.

Note: Using VPNs to circumvent regional restrictions can be considered a breach of local laws and may result in penalties or other consequences.

It's advisable to respect local regulations and guidelines regarding FaceTime's usage. Engaging in risky practices, such as using VPNs to access restricted services, should be done with caution and full awareness of the potential consequences.

VPN for FaceTime

Additional tips for a smooth FaceTime experience

While fixing the main issues causing FaceTime hang-ups is essential, there are some additional tips to help you enjoy uninterrupted video calls:

1. Optimize your environment

  • Good Lighting: Ensure adequate lighting in your room to improve video quality.
  • Quiet Space: Find a quiet, private location to minimize background noise.
  • Stable Surface: Place your device on a stable surface or use a stand to avoid shaky video.

2. Use the right equipment

  • Quality Microphone and Camera: If possible, use an external microphone and camera for better audio and video quality.
  • Headphones: Use headphones to reduce echo and feedback during calls.

3. Checking your date & time settings

If you're experiencing FaceTime hang-ups or failures, it's essential to ensure your Date & Time settings are correctly configured. This applies to all Apple devices, including iPhones, iPads, iPods, Apple Watches, and Macs. Here's how to verify and adjust these settings on your iPhone:

On iPhone:

  1. Open the Settings app.
  2. Scroll and tap "General."
  3. Select "Date & Time."
  4. Ensure that "Set Automatically" is toggled on, and verify that your Time Zone is correct.

By ensuring your Date & Time settings are configured to update automatically, you can potentially resolve FaceTime connection, loading, and other related issues, making your FaceTime experience smoother.


FaceTime is a fantastic tool for connecting with loved ones, but it can be frustrating when it keeps hanging up. By addressing network issues, keeping your software up to date, and adjusting firewall and router settings, you can significantly improve your FaceTime experience. Additionally, optimizing your environment and using the right equipment can make your video calls smoother and more enjoyable. With these 9 effective solutions, you'll be on your way to trouble-free and uninterrupted FaceTime calls.

About the Author Peter K.

Peter K. is an experienced digital marketer with a decade of expertise in driving business growth through innovative strategies. His data-driven approach and deep understanding of SEO, PPC, social media, and content marketing have propelled brands to new heights. With a client-centric mindset, Peter builds strong relationships and aligns strategies with business goals. A sought-after thought leader and speaker, his insights have helped professionals navigate the digital landscape. Trust Peter to elevate your brand and achieve success in the digital era.

Android and iOS
Android and iOS
Android and iOS
Peter K.

April 3, 2024

Android and iOS
Android and iOS
Peter K.

February 28, 2024